Electronics & Information Technology Department

In Haryana, the state government has rewritten the meaning of governance and made it good governance by making the administration a two-way traffic. It reaches out to the people and facilitates them to revert with their suggestions and views which are duly factored in while taking the final call on policies and programmes. So much so draft policies are thrown in public domain to elicit views and suggestions. The difference this has made is more than mirrored by the change brought about in the way the administration thinks, feels and acts to address people’s needs, and answer their aspirations. I take pride in sharing with you all that this approach has made the people of Haryana feel the change.

ovative and out-of-the-box thinking continues to characterize the functioning of the state government. The systems laid and methods of delivery evolved have made the man in the street, be it farmer, trader, service provider, or one running business or industry, feel assured of the kind of governance he or she craves for.

Living up to its avowed objective of being always in the service of the people, the State Government has made conscious and concerted efforts to ensure that the wide range of services offered to the people are not only fast-tracked and made time-bound and hassle-free, but are also rid of the twin menace of nepotism and graft.

Committed to delivering services to the people in a transparent, time-bound and hassle-free manner through an effective service delivery mechanism, the state has implemented the Haryana Right to Service Act, 2014. It was enacted with the sole objective of providing an effective framework for time-bound delivery of services provided by various government departments in order to promote transparency and accountability. Services thus delivered enhance the credibility of the government.

Further, Haryana has taken the e-route to speed up service delivery, beat graft and nepotism. A large number of initiatives have been taken to usher in an era of e-Governance. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them. E-governance in the state has steadily evolved from computerization of government departments to initiatives that encapsulate the finer points of governance, such as citizen centricity, service orientation and transparency.

The State has taken giant strides in provision of IT Infrastructure, e-Governance, providing Services on demand and digital empowerment of citizens.

To strengthen wired and wireless infrastructure, the State has laid optical fibre reaching 5,620 villages under National Optic Fibre Network programme now known as Bharatnet. This network shall ensure provision of 100 mbps internet connectivity to all Gram Panchayats.State has notified a Communications & Connectivity policy that seeks to ensure quality infrastructure for connectivity & telecommunication services and bridge the gaps in telecom connectivity (both wired and wireless) across the State of Haryana.

With a vision to convert the state into a digitally empowered society and knowledge economy and to improve the quality of service delivery, State is offering e-Governance services which exhibit following three key tenets i.e. cashless, paperless and faceless. The endeavor is to provide to a beneficiary the option of electronic/ digital payment modes, no physical paper at any level for rendering of service and ensuring that beneficiary is not required to come in contact with government personnel, unless it’s a legal requirement.

The website link is –